📩 Subscribe to our newsletter & unlock 10% off your first order — Join now →

UpPapa

Legal

Shipping Policy

Last updated: January 2025

We currently ship apparel orders within the United States.

Processing Time

Orders are typically processed within a few business days after payment is received. Processing times may vary due to order volume, product availability, promotions, or holidays.

Shipping Time

Once an order has shipped, delivery times depend on the shipping method selected at checkout and the destination. Estimated delivery times, when shown, are provided for convenience only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location. From time to time, we may offer promotional or free shipping.

Order Tracking

Tracking information is provided when available after your order ships. Please allow time for tracking updates to appear once the carrier has received the package.

Delays

We are not responsible for shipping delays caused by carriers, weather conditions, customs, or other circumstances outside our control. Delays do not automatically qualify an order for a refund.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within a reasonable time. We may work with the carrier to investigate the issue and determine an appropriate resolution in line with our Refund Policy.

Refunds & Returns Related to Shipping

  • Shipping fees are non-refundable unless otherwise stated.
  • Orders that are delayed, lost, or damaged may be eligible for a replacement or refund at our discretion, in accordance with our Refund Policy.
  • Items returned due to incorrect or incomplete shipping information provided by the customer may not be eligible for a refund.

Please review our for full details on returns, exchanges, and refunds. Refund Policy

Contact Us

If you have questions about shipping or an existing order, we're here to help.

Contact Us